The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. Comments and petitions can also be sent to the following address: The data processing agreement applies to SAP Cloud services that process personal data. It ensures that your personal data is properly protected and defines the obligation for SAP to maintain the corresponding certifications. The guides are available in different formats. Guides include, for example, memoranda, policy statements, interpretative rules, personnel manuals, circulars, bulletins, advice or frequently asked questions to advise parties outside the federal executive on legal rights and obligations within the ministry`s regulatory or enforcement authority. Guides have no force and effect of law unless they are expressly approved by law or incorporated into a contract. The Department of Defense (DoD) cannot cite, use, or rely on guidelines that are not published on this site except to establish historical facts. SAP makes the cloud service available to all customers in a consistent manner. Learn more about product-specific terms, support policies, and cloud service operational availability….